We offer a 7-day return/replace policy, which means you have 7 days from the date of delivery to request a return or replacement.

  • To be eligible for a return or replacement, the item must be in the same condition as received—unused, unworn, with original tags, and in original packaging.
  • A receipt or proof of purchase is required.
  • To initiate a return or replacement, please visit our Return/Replace Portal within the app or contact us at support@gogeneral.in.
  • Once your request is approved, the refund will be processed to your original payment method within 5–10 business days.
  • Certain items are not eligible for return or replacement, including personalized products, perishable goods, and items purchased during a “Final Sale” period.
  • Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.
  • If you have any questions or concerns regarding a specific item, feel free to reach out to us.